Privacy Policy

Last updated: March 2026

1. Introduction

ProteaByte (“we”, “us”, or “our”) is committed to protecting your personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or engage with our services.

2. Information We Collect

We may collect the following personal information:

  • Contact information: name, email address, phone number, and company name — provided voluntarily through our contact form.
  • Technical information: IP address, browser type, device type, and pages visited — collected automatically via essential cookies and server logs.
  • Analytics data: usage patterns and interactions with our website — only collected if you consent to analytics cookies.

3. Purpose of Processing

We process your personal information for the following lawful purposes:

  • To respond to your enquiries and provide requested services.
  • To improve our website and user experience.
  • To comply with legal obligations.
  • To protect the security of our website.

4. Legal Basis for Processing

Under POPIA, we process your data based on one or more of the following conditions:

  • Consent: You have given us explicit consent (e.g., via the contact form checkbox or cookie banner).
  • Legitimate interest: Processing is necessary for our legitimate business interests (e.g., website security).
  • Contractual obligation: Processing is necessary to fulfil a contract with you.

5. Cookies

Our website uses cookies. Essential cookies are required for the site to function properly. Analytics cookies are only activated with your explicit consent. You can manage your cookie preferences at any time through our cookie banner or by adjusting your browser settings.

6. Data Sharing and Third Parties

We do not sell or rent your personal information. We may share your information with trusted service providers who assist in operating our website (e.g., hosting), subject to confidentiality agreements. We will only disclose personal information to authorities when required by law.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for a maximum of 2 years unless you request earlier deletion.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted connections (HTTPS), secure hosting infrastructure, and access controls.

9. Your Rights Under POPIA

You have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information.
  • Object to the processing of your personal information.
  • Withdraw consent at any time.
  • Lodge a complaint with the Information Regulator of South Africa.

10. Contact the Information Officer

To exercise any of the above rights, or if you have questions about this Privacy Policy, please contact our Information Officer:

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.